Faqs

General

Do you support Windows App?

No, right now we do not have support for Windows App, but its on our list and you shall find support for it, soon or later.

What is Mobile Reach Out?

Mobile Reach Out is platform that lets you create and manage mobile apps with easy. We also offer app store submission and marketplace submission of mobile apps to different app store including but not limited to Google Play Store, Apple App Store. We offer support for wide variety of industry and have added additional modules/features industry specific in our plans and pricing.

Who can use Mobile Reach Out?

Mobile Reach Out is specially developed to meet the needs of small business in reaching the customer on mobile devices. We support a variety of industry and are constantly working adding support for more industry. We also support general content apps, blogs and website apps, so any with a basic knowledge of computers can create mobile apps with easy.

How many platforms are supported?

Right now we support Google Play Store for Android and Apple app store for iPad and iPhone. Later we plan to add support for Amazon Kindle, Windows Marketplace and many other stores.

Is online demo available?

Yes, we do have a mobile website demo available online. As well as you can get a complete app demo on your device using our demo apps.

How many features you provide?

We support a large array of features, which you can view in our features section. Some features are specific to particular industry while some are common among all industry. You can view your specific list of features in the plan that you select in the Pricing section.

Apps

How many types of app can be build by Mobile Reach Out?

Right now, we build mobile website, Android app, iPad app and iPhone app. Support for more devices and app types are coming soon which includes amazon kindle and windows phone.

How can I edit my app?

You can edit the content of your app through our website by clicking on “My Account” menu. You will be asked to login to your account before you can edit your apps.

How can I delete my app?

You can delete your app from the app store by logging into your Account on our website. Deleting your app would cause un-publishing your app from app stores. As the removal from app store is done manually, there might be a delay of 24 hours.

How do I submit my Android app to Google Play Store?

You can submit your app on Google Play store by clicking on Publish button on Edit App Details page. The publishing process is done manually, so it can take up to 24-48 hours for your app to appear on the Google Play Store. By that time you can check the live preview of your app on our demo app.

How can I delete my app from App Store or Google Play Store?

To remove your app from the App store or Google play store, you just need to click on the Un-publish button from the edit app screen from your account. Remember, unpublish process is done manually, so it can take up to 24-48 hours.

How to create an app?

To create your app, first of all select your Industry and plan that suites you best. After that you will be prompted for payment. Once the payment is done successfully, you will be able to fill up the content of your app and enter the App Store and Play Store details. Once everything is done and you are ready to go, just click on the “Publish” button publish your apps to the marketplace. The publishing is done manually, so it can up to 24-48 hours. Please note, Apple verifies each app to the iPhone/iPad app store manually and it take around 1-2 weeks for apps to get approval from Apple Inc.

How to publish my app?

To publish your app after you have created it and filled all the content and app store information, just click on “Publish” button and we will submit your app to app store. The submission process is done manually, so it can take up to 24-48 hours. Please note, Apple verifies each app to the iPhone/iPad app store manually and it take around 1-2 weeks for apps to get approval from Apple Inc.

How much time it takes to publish my app?

When you click on publish app, our experts test and check your app before submitting your apps to marketplace. As this process is done manually, it can take up to 24-48 hours. Once your app is submitted to marketplace, it depends upon marketplace to approve it. You will get a notification email when your app is submitted to the marketplace by us. Below is a list of approximate time frame that marketplace takes for the app to appear on the store.

1. Google Play Store – Instant Approval – Approximately in 1 hour, your app will be available on the play store, once we submit the app to the marketplace.
2. Apple App Store – Manual Approval – Approximately it takes 1-2 weeks for app approval. During Holiday seasons, there is more rush and takes more time, so it is advisable to launch earlier.

Can I make any changes after my app is published to the market?

Yes, you can update the content of your app through our platform from the My Account section. The changes made through our platform online are visible once your restart the app on your device instantly.

Can I upload my own logo?

Yes, you can upload your own logo in the header of the app.

Can I test my app?

Yes, you can test your app through our demo app on your device before publishing. You can find the information about how to view the demo from the edit app page.

How many modules are supported?

We support a large array of modules, which you can view in our features section. Some modules are specific to particular industry while some are common among all industry. You can view your specific list of features/modules in the plan that you select in the Pricing section.

Are the apps native?

Yes, all our apps are native built and make use of full power of each platform.

How much time it takes to build an app?

Apps are created instantly for you, the only time needed it for you to write the content into the app.
App store submission and publishing takes time. Our experts will test and submit your app to the app store in around 24-48 hours, which app store take different time to approve and publish the app. Please see “How much time it takes to publish my app?” for more details.

Do you support push notifications?

Yes we do support push notification to Android as well as Apple devices that have your app installed.

Pricing

How many plans you have?

We support a large array of plans for different industry, please refer to our Pricing section for more details.

Can I choose the plan after I have built my app?

No, you need to select your plan before creating an app, but you can always select the minimum plan and then upgrade, as needed.

Is there a free plan?

Right now we don’t have any free plans, but our pricing are extremely attractive for any one wanting to create an app. If you didn’t find a plan to suit your needs, please get in touch with us through the Contact Us section.

Can I change my plan?

Yes, you can upgrade or downgrade your plan at anytime. We will adjust your amount accordingly in the invoice.

Payments

What payment options you support?

Currently we process payments through Paypal. Which gives support for all major credit and debit cards as well as bank transfer. More payment options will be added in the future.

Can I cancel my payment?

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What is the process to get my refund?

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